Shipping and Delivery Policies
Same Day Shipping
I.D. CORE store products are shipped Monday, Wednesday and Friday after 16:00. Orders that are placed after 14:00 will probably be shipped on the next shipping day.
The customised products are shipped in two to three days after the order is confirmed and full payment or deposit is confirmed.
Occasionally orders may take up to five business days for consolidation and preparation purposes. Customers will be promptly notified of any estimated delay beyond this window.
Due to high product turnover, product showing as in stock online may be temporarily unavailable. Where an order has already been placed, customers will be notified of any resulting discrepancy and resolved accordingly.
Macau Shipping Companies
Although in Macau the shipping companies we normally use are SF Express or DHL. If there is any other company you would like to use according to your location shipping companies availability, please send us an email after you place your order or inform us before we start the shipping process.
Although Macau shipping companies are working normally through the weekends, I.D. Core Company Ltd may not be open on Saturday and Sunday. Then if you have any urgency in the delivery some fees may be applied.
Order in Macau
Customised orders made in Macau the delivery is free and to door. The delivery will normally have time after 19:00, you also can self-pickup at our studio.
If you purchase from our online store, I.D. Core Company we send you by SF Express shipping company the shipping fee will be automatically be added to your purchase.